Refund Policy

Free Trial

All Resio Pro subscriptions include a 7-day free trial. During the trial period, you have full access to Pro features at no charge. You may cancel at any time during the trial and you will not be charged.

If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged for the first billing period.

Cancelling During the Trial

You can cancel your subscription at any time during the free trial without being charged. Cancellation during the trial means your Pro access will end when the trial period expires, and no payment will be taken.

Refunds After Renewal

After a subscription renews, refunds are generally not provided except where required by applicable law or in cases of billing errors. If you believe you were charged in error, please contact us through the Resio support channels and we will review your case.

Cancellation vs. Refunds

Subscription cancellation prevents future renewals but does not automatically generate refunds for previous charges. When you cancel, you retain access to Pro features until the end of your current billing period, and no further charges will be made.

How to Cancel

You can cancel your subscription at any time from the Billing page in your Resio dashboard. Cancellation takes effect at the end of your current billing period. You can also manage your subscription through the Paddle customer portal.

Billing Errors

If you notice an unexpected or duplicate charge, please contact us immediately. We will investigate and issue a refund for any confirmed billing errors.

Contact

For refund requests or billing questions, please reach out through the Resio support channels. We are committed to resolving billing issues fairly and promptly.